Partner Solutions Manager – US

Partner Solutions Manager

About Us

Voxpopme is a venture capital backed, rapidly growing and market leading Video Survey platform (SaaS) in the exploding category of Experience Management (XM).

Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe, and Asia-Pacific and is further expanding its US Sales team.

The company’s software helps our customers to create continuous conversations with the people who matter most, helping them build great brands, products, teams and experiences.

Over 150 companies including Diageo, Mondelez, Microsoft, eBay, Verizon use Voxpopme to capture real-time, qualitative feedback from their customers and employees, we also partner to power video across 5 of the top 10 global XM platforms including Qualtrics, Alida, Reputation, SMG and InMoment.

We currently have an opportunity for a Partner Solutions Manager to be based in our Salt Lake City office.

You’ll be results focused and have a bias for action, you know the levels of productivity required to be a top performer and you’ll fully embrace our four core values.

  • We work hard and enjoy life
  • We do the right thing
  • We are results focused
  • We are curious innovators

What you’ll do

  • Develop scalable programs with our OEM Strategic Partners driving accelerated revenue growth
  • Deliver training programs, sales enablement and relevant communication to partner sales and customer success representatives to promote consistent engagement
  • Manage partner pipeline and consumption utilizing Salesforce and other applications
  • Identify new opportunities for solution integration
  • Collaborate and build support with other teams including product and marketing
  • Influence both leadership and individual contributors at partner companies to build alignment
  • Be the subject matter expert for your partner relationships to successfully advocate on their behalf

To be successful, you should have:

  • 3-5 yrs experience working with partner ecosystems or domain expertise with experience management (CX, EX, MRtech…) applications
  • Demonstrated experience taking initiative with green field situations and building sustainable business results
  • Strong people skills, with distinctive ability to motivate and influence people both internally and externally toward a win together goal
  • Resilience and agility to get better each day in a rapidly evolving marketplace
  • The ability to understand the bigger picture with a focus on driving the details to achieve it
  • Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills.

Enterprise Account Executive – US

Voxpopme is a venture capital backed, rapidly growing and market leading Video Survey platform (SaaS) in the exploding category of Experience Management (XM).

Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe, and Asia-Pacific and is further expanding its US Sales team.

The company’s software helps our customers to create continuous conversations with the people who matter most, helping them build great brands, products, teams and experiences.

Over 150 companies including Diageo, Mondelez, Microsoft, eBay, Verizon use Voxpopme to capture real-time, qualitative feedback from their customers and employees, we also partner to power video across 5 of the top 10 global XM platforms including Qualtrics, Alida, Reputation, SMG and InMoment.

We currently have an opportunity for an Enterprise Account Executive to be based in our Salt Lake City office.

You’ll be results focused and have a bias for action, you know the levels of productivity required to be a top performer and you’ll fully embrace our 4 core values.

  • We work hard and enjoy life
  • We do the right thing
  • We are results focused
  • We are curious innovators

What you’ll do:

The Enterprise Account Executive is expected to lead all sales efforts within their assigned territory/vertical, including prospect identification, lead generation, sales calls, handling the sales cycle, proposal and contract negotiation through deal closure.

The Enterprise Account Executive is expected to meet sales goals established by their Sales Leader while delivering the highest standard of integrity, quality, and customer service to our clients.

  • Build and Manage a Territory/Vertical Plan
  • Generate new leads through prospecting and networking, including cold calling, as well as using marketing and PR activities of the company;
  • You will establish, handle, and manage relationships between Voxpopme and senior executives of the client and prospect companies;
  • Make sales presentations to customers and prospects at all levels and in a variety of departments (such as HR, Marketing, and Customer Experience) of Fortune 1,000 companies of other accounts within a prescribed territory/vertical. Address product uses, benefits, competitive advantages and business terms; facilitate technical follow-up to close sale;
  • Target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.);
  • Interface and develop professional relationships with existing clients and prospects throughout the organizational levels;
  • In collaboration with Voxpopme’s marketing team, develop and execute demand generation campaigns;
  • Coordinate and actively participate in contract negotiations;
  • Act as representative of Voxpopme at industry conferences and association meetings;
  • Partner with Marketing on leads from trade shows and demand generation campaigns;
  • Sales process management, record and document all activities in Salesforce.com;
  • Develop and maintain in-depth knowledge of Voxpopme solution offerings;
  • Maintain a real-time understanding of the competitive landscape to assist in figuring out win-based proposals and pricing;
  • Meet or exceed quota expectations, Quota is 4x OTE once fully ramped;
  • Participate in sales planning status meetings.

Qualifications & Requirements:

  • 2 to 10 years of sales experience in selling Software as a Service (SaaS) applications into a major vertical
  • Knowledge of Enterprise Sales methodologies BANT, MEDDPIC etc
  • Proven sales track record with deal sizes $25k-$250k
  • Tenacious, self-motivated, agile thinker with a can-do attitude – a hungry, driven and ambitious individual
  • Ability to thrive in a dynamic startup environment
  • Excellent negotiation, verbal, written communication and presentation skills, executive presence
  • Ability to travel
  • BONUS:
    • Experience selling customer experience and/or market research SaaS solutions to Fortune 1000 companies
    • Experience with Salesforce, SalesLoft, Gong;

Benefits:
In addition to a competitive salary and benefits package including equity, you will also enjoy:

Workplace Settings – our offices are vibrant and spacious. Along with breakout areas with free drinks and snacks, there are weekly events hosted such as breakfast, end-of-week lunches, and more!

Support and Encouragement – We are passionate about growing and developing our team and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programs allow you to carve out your own career path to reach your full potential.

Work-life Balance – We take the health and well-being of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year.

Customer Success Manager – US

Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  As a result, we are looking for great people who want to grow in a fast-paced and dynamic organization.  We currently have an opportunity for an exceptional Customer Success Manager. 

Customer Success Manager – Remote (US) 

As Customer Success Manager you will work closely with customers to understand their business needs and objectives and then advise them on the best ways to solution Voxpopme to achieve them. You are curious, creative, energetic, self-driven, and a passionate advocate for your customers. You understand the customer, their use cases and know how to be a trusted partner so your customers can thrive.

Within Voxpopme the Customer Success Manager represents the voice of the customer and does so by advising the company (product, support, services, marketing, sales, and so on) of the requirements for maintaining healthy and happy customers. You work to understand customer outcomes by analyzing health metrics, product usage, and customer feedback. You also work closely with sales to identify growth opportunities, manage through risk, and facilitate renewals.

To be successful in this role you will need to be able to manage numerous customers at different stages of the customer lifecycle, be capable of learning the product in-depth, and self-manage your time; assuring your focus is always given to the areas of greatest need and influence.

What You’ll Do…

  • Develop and maintain a deep understanding of the Voxpopme capabilities and technology
  • Work with new Voxpopme customers to provide onboarding, integration, education, and documentation to drive long term customer success & value with Voxpopme
  • Recommend new use cases and best practices for use of Voxpopme based on our understanding of customer’s business
  • Inform customer contacts of new product and feature releases that may enhance their experience w/ product and services 
  • Remain up to date on Voxpopme’s product features and developed use cases to drive customers to best practice standards
  • Work with the appropriate parties to produce internal best practices, supporting documents, and customer user stories to strengthen the implementation process
  • Assure closure on technical support issues; working with appropriate parties internally to find a resolution
  • Constantly monitor customer health metrics including pace, usage of feature set, and NPS to assess health and then create appropriate response plans for customers requiring action
  • Establish a cadence for customer touchpoints (QBR’s), assessing progress and engagement, then managing resolution on impeders that affect customer experience and engagement
  • Drive adoption of VPM’s product features with a focus on features that create those Ah-ha! moments
  • Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status, and next steps on a regular cadence
  • Maintain a forecast of renewals and expansion opportunities with your customer base

Qualifications

  • 3+ years of relevant work experience in customer success or account management
  • Passion for exceeding customer expectations with a “doing whatever it takes” attitude and driving long-term value.
  • Ability to forge and maintain relationships with key customer stakeholders and internal stakeholders.
  • Proven success across project management, process improvement, crisis management, service excellence.
  • Data-driven thinker with an ability to analyze and synthesize information

Nice to haves

  • Experience in Market Research or Customer Experience Management
  • Experience with Salesforce, Pendo, or other similar tools

About Voxpopme

Voxpopme is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe, and Asia-Pacific, and is expanding its team in Utah to lead the Company’s continued growth.  Voxpopme is the market-leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video.  Over 300 companies including Clorox, Airbnb, Verizon, and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.