Voxpopme

Strategic Account Director

As a Strategic Key Account Director, you’ll be responsible for leading the day to day relationship building and expansion for those accounts designated as strategically important to the company. These currently include brands in the Technology, FMCG, Telecom & Retail sectors.

This expansion includes growth within the existing business, bringing to life use cases within different research areas and disciplines as well as new business segments such as Shopper Insights, Customer Experience, etc.

Responsibilities

  • Quickly develop strong relationships with known key stakeholders. Gain a thorough understanding of their current business issues and programs in order to identify where we can go deeper, i.e. more of the same work as well as wider – opportunities for expansion.
  • Be a subject matter expert in the area of video storytelling. Understand the business issue and have the research acumen to design and deliver research to help address or support the insights from that research through video
  • Be an apostle for video storytelling within the organization by presenting our capabilities and use cases as well presenting results from the research.
  • Leverage internal resources in research, project management and technology to ensure client satisfaction and project delight. Provide smooth transitions to internal teams on through effective internal communications
  • Provide profitable pricing based on the scope of the research
  • Back-up the Voxpopme sales team by providing research design support to the sales and client service team for complex calls and proposals
  • Attendance at industry events

Qualifications

  • BA/BS degree or equivalent practical experience.
  • 5+ years of work experience in research and account account management with a proven track record for account acceleration and growth
  • Strong knowledge of research design and the role different areas of research play in supporting brands (i.e. innovation, tracking, ad testing, etc.)
  • Willing to travel regularly for face to face client meetings.
  • High degree of enthusiasm for growing accounts
  • Team player with the ability to foster internal and client relationships
  • Self motivated and results driven
What will you receive in return? 
Along with a competitive salary and benefits package, you will also have the following as part of your day to day role:
Workplace Settings – Located in Downtown Salt Lake City our offices are vibrant and spacious. Along with break out areas with free soft drinks and snacks, there are weekly events hosted such as breakfast, end of week lunches and more! You will join key departments such as Operations, VideoCX, and Customer Success. An engaging work environment where our values of trust, respect and transparency are embedded in everything we do. We value hard work and commitment from our employees and give you the same in return.
Support and Encouragement – We are passionate about our staff and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programmes allow you to carve out your own career path to reach your full potential.
Work-life Balance – We take the health and wellbeing of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices getting together.
VoxPopMe is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe and Asia-Pacific and is expanding its team in Utah to lead the Company’s continued growth.  Voxpopme is the market leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video.  Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  The successful entry into the US has fueled 100%+ revenue growth for the Company and is expected to be the primary driver of Voxpopme’s growth for years to come.  As a result, we are looking for great people who want to grow in a fast paced and dynamic organization.
Voxpopme

Solution Consultant – VideoCX

The Solution Consultant’s mission is to support sales success and guide the development of program designs that are a good fit for our VideoCX solution and will reliably deliver program and business objectives success.  In this pre-sales role you support the VideoCX Sales Team in guiding the engagement through  a thorough needs analysis, technical integration scoping and demonstration of our  value propositions to help build relationships with customers.  Ability to convey to prospects Voxpopme’s depth of expertise and ability to deliver proven results by compellingly articulating CX best practices and describing/presenting Voxpopme’s VideoCX product and customer examples.  Solutions Consultants complete the narrative and technical portion of proposals while explaining in a compelling way how our recommended video solutions map to the customer’s goals,  requirements and integrate with installed systems.  This position functions in a sales environment, but is not a Sales Rep position. The ideal candidate would be Utah based.
 
 Responsibilities:
  • Work closely with the VideoCX sales team represent our brand with deep knowledge of CX program best practices and keys to success.
  • Work closely with our pilot customers to ensure success through proper planning, clear success criteria, and work with sales lead to plan and present pilot read outs and reports.
  • Support the Sales Team with discovery, presentations, product demonstrations, scoping, ROI analysis and pilots/PoC’s.
  • The ability to articulate information in an influential manner.
  • Provide feedback to the product and engineering team on client requirements and features that will drive increased and faster adoption. 
Professional Qualifications:
  • 5+ years of total work experience in a related space (ie. CX, Market Research, Analytics, Business Intelligence, CRM, other).  Experience in a customer facing role.
  • Familiarity with Customer Experience Management/Customer Feedback solutions (i.e. Medallia, Qualtrics, InMoment, MartizCX, Verint, among others)
  • Experience supporting sales engagements with articulated examples and proof points preferred but not required.  Experience with a company in the same space is a plus.
  • Ability to design, and interpret performance reporting and analytics (i.e., adept at MS Excel, PowerPoint)
  • Presentation experience.
  • Experience contributing to proposals and RFP’s preferred.
  • Bachelor’s degree
  • CCXP certification is a plus
  • Ability to travel average of approx 30-35%
Personal Qualifications:
  • Accountability – Team player with strong sense of accountability and loyalty who is willing to do what it takes to get the job done on time and to the highest professional standards.
  • Analytical – Outstanding analytical capabilities and extremely detail oriented.
  • Communication – Proven ability to work across departments to enlist cooperation and compliance from various departments within the enterprise.
  • Ownership / Courage – Inspired Learner who is excited about the opportunity to develop new capabilities and learn new things and will courageously take ownership of new challenges for the Company.
  • Fit – Excitement and interest in the international travel and relationship development needed to grow a world class, international organization.
Voxpopme is the leading enterprise SaaS solution for video feedback capture and analytics, our SaaS platform helps brands to see the people behind the data, driving customer-centric decisions through engaging video feedback and storytelling.
Over the last 4 years we have begun to significantly disrupt the market research and customer experience industries. Our fast paced approach has led to us doubling revenue year over year, and opening offices across the US, Australia and most recently, our second UK office in London.
If you want the excitement of working with some of the world’s leading brands, a fast paced environment and stability of an established company, then keep reading.
Voxpopme

Director of Project Management

The Project Director is chiefly responsible for overseeing the execution and delivery of all supported services. This includes project scoping, survey scripting, video capture, field management, vendor management, and reporting. We’re a scrappy bunch and that means we do what’s necessary to meet the needs of the customer. These demands may pull us outside normal operating functions to assist with the customers needs. The Project Director is responsible for supporting such an environment; developing a team that is resourceful, solutions driven, and customer focused all while ensuring quality and productivity.
Being a fast growing organization the Project Director has to be capable of operating in an environment that is constantly under change, all the while determined to establish processes that enable us to manage growth in scale. You would work with the Global Project Director and other departments such as Product, Customer Success, Sales, and others to positively influence our product offering, productivity, and customer experience.
The person we’re seeking has worked the trenches and isn’t afraid to roll up his or her sleeves to get matters resolved but, has experience and confidence to manage through his or her staff. This person must never be satisfied but instead constantly reflecting on what’s working and what’s not in an effort to drive continuous improvement. They also set a high bar for excellence and then coach all those around up to that same high standard.
Customer satisfaction and productivity are the KPI’s.
What will you be responsible for?
  • The Project Director is responsible for managing and leading our US based Project Management team.
  • The Project Director will work with the Global Project Director to define internal workflows and processes for managing resource allocation and project delivery. Assuring everything is operating to the highest of standards.
  • The Project Director will work with the Global Project Director to set the appropriate benchmarks and standards for service deliverables and then implement quality controls for maintaining those standards internally and externally.
  • The Project Director will serve as the first line of escalation, stepping in to address project related issues, identify solutions, informing the appropriate people, and then managing to resolution.
  • The Project Director will work with the Global Project Director to create and maintain internal documentation and resources that support the team and offering.
  • The Project Director will work with Human Resources to establish growth tracks for his or her staff helping to foster a culture of continuous improvement and staff development.
  • The Project Director will establish resource forecasts and then work with Human Resources to identify, qualify, and onboard new staff to support the growing demands of the business.
  • The Project Director will work with CRO and SVP, Customer Success to set industry competitive SLA’s and product positioning.
  • The Project Director works closely with other departments to shape supporting services and the customer experience through product and interaction with teams.
Desired Skills
  • 5+ years in Market Research Industry
  • 5+ years in Project Management, Account Management, or like position
  • 3+ years in management; leading a team
  • Bachelor’s degree
  • Capable of self managing; functioning autonomously
  • Strong customer service mindset
  • Highly process oriented
  • Strong communicator; both written and verbal
VoxPopMe is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe and Asia-Pacific and is expanding its team in Utah to lead the Company’s continued growth.  Voxpopme is the market leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video.  Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  The successful entry into the US has fueled 100%+ revenue growth for the Company and is expected to be the primary driver of Voxpopme’s growth for years to come.  As a result, we are looking for great people who want to grow in a fast paced and dynamic organisation.  We currently have an opportunity for an exceptional and experienced Project Director, to be based in our office in Salt Lake City, Utah.
Voxpopme

Account Director – Agencies & Partnerships

As Account Director, you’ll be chiefly responsible for leading the day to day relationship, health, and expansion for MR agencies and partnerships in the European market. This expansion includes growth within the existing contacts or new contacts, divisions, or regions bringing to life use cases within different research areas and disciplines as well as new business segments.
What You’ll Do…
  • Expansion
  • Quickly develop strong relationships with known key stakeholders. Gain a thorough understanding of the business landscape, issues and initiatives in order to identify where we can go deeper, i.e. more of the same work as well as wider – opportunities for expansion.
  • Be a subject matter expert in the area of video storytelling. Understand the business issue and have the research acumen to design and deliver research to help address or support the insights from that research through video
  • Recommend new use cases and best practices for use of Voxpopme based on our understanding of customer’s business
  • Advise customer contacts of new product and feature releases that may enhance their experience w/ product and services 
  • Be an apostle for video storytelling within the organisation by presenting our capabilities and use cases as well presenting results from the research.
  • Remain up to date on Voxpopme’s product features and developed use cases to drive customers to best practice standards
  • Risk Management
  • Constantly monitor customer health metrics including pipeline, pace, usage of feature set, and NPS to assess health and then create appropriate response plans for customers in need of action
  • Establish cadence for customer touch points (QBR’s), assessing progress and engagement, then managing resolution on impeders that affect customer experience and engagement
  • Leverage internal resources in research, project management and technology to ensure client satisfaction and project delight. Provide smooth transitions to internal teams on through effective internal communications
  • Drive adoption of VPM’s product features with a focus on features that create those Ah-ha! moments
  • Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence
Qualifications
  • Extensive  experience in research and account/client management with a proven track record for account acceleration and growth
  • Experience working or navigating the Kantar Global business landscape
  • Strong knowledge of research design and the role different areas of research play in supporting brands (i.e. innovation, tracking, ad testing, etc.)
  • Willing to travel regularly for face to face client meetings
  • High degree of enthusiasm for building relationships and expanding
  • Team player with the ability to foster internal and client relationships
  • Self motivated and results driven
Voxpopme is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England, in 2013 the company has established a global team across North America, Europe, and Asia-Pacific, and is expanding its team in Utah to continue its rapid growth. Voxpopme is the market-leading provider of video feedback capture and analytics. The company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and via their preferred medium: video. Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform. The successful entry into the U.S. has fueled 100%+ revenue growth for the company and is expected to be the primary driver of Voxpopme’s growth for years to come.
Voxpopme

Strategic Account Director

As a Strategic Account Director, you’ll be chiefly responsible for leading the day to day relationship, health, and expansion for those accounts designated strategically important to the company. These strategic accounts currently include many of the worlds top brands; accounts have been designated strategic either for the size and importance to the company today or for the opportunity they posses.
This expansion includes growth within the existing contacts or new contacts, divisions, or regions bringing to life use cases within different research areas and disciplines as well as new business segments.
What You’ll Do…
Expansion
  • Quickly develop strong relationships with known key stakeholders. Gain a thorough understanding of the business landscape, issues and initiatives in order to identify where we can go deeper, i.e. more of the same work as well as wider – opportunities for expansion.
  • Be a subject matter expert in the area of video storytelling. Understand the business issue and have the research acumen to design and deliver research to help address or support the insights from that research through video
  • Recommend new use cases and best practices for use of Voxpopme based on our understanding of customer’s business
  • Advise customer contacts of new product and feature releases that may enhance their experience w/ product and services 
  • Be an apostle for video storytelling within the organization by presenting our capabilities and use cases as well presenting results from the research.
  • Remain up to date on Voxpopme’s product features and developed use cases to drive customers to best practice standards
Risk Management
  • Constantly monitor customer health metrics including pipeline, pace, usage of feature set, and NPS to assess health and then create appropriate response plans for customers in need of action
  • Establish cadence for customer touchpoints (QBR’s), assessing progress and engagement, then managing resolution on impeders that affect customer experience and engagement
  • Leverage internal resources in research, project management and technology to ensure client satisfaction and project delight. Provide smooth transitions to internal teams on through effective internal communications
  • Drive adoption of VPM’s product features with a focus on features that create those Ah-ha! moments
  • Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence
Qualifications
  • 5+ years of work experience in research and account/client management with a proven track record for account acceleration and growth
  • Strong knowledge of research design and the role different areas of research play in supporting brands (i.e. innovation, tracking, ad testing, etc.)
  • Willing to travel regularly for face to face client meetings
  • High degree of enthusiasm for building relationships and expanding
  • Team player with the ability to foster internal and client relationships
  • Self motivated and results driven
What will you receive in return? 
Along with a competitive salary and benefits package, you will also have the following as part of your day to day role:
Workplace Settings – Located in Downtown Salt Lake City our offices are vibrant and spacious. Along with break out areas with free soft drinks and snacks, there are weekly events hosted such as breakfast, end of week lunches and more! You will join key departments such as Operations, VideoCX, and Customer Success. An engaging work environment where our values of trust, respect and transparency are embedded in everything we do. We value hard work and commitment from our employees and give you the same in return.
Support and Encouragement – We are passionate about our staff and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programmes allow you to carve out your own career path to reach your full potential.
Work-life Balance – We take the health and wellbeing of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices getting together.
VoxPopMe is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe and Asia-Pacific and is expanding its team in Utah to lead the Company’s continued growth.  Voxpopme is the market leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video.  Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  The successful entry into the US has fueled 100%+ revenue growth for the Company and is expected to be the primary driver of Voxpopme’s growth for years to come.  As a result, the Company plans to expand its team focused on our strategic accounts.
Voxpopme

Strategic Account Director – Agencies & Partnerships

As a Strategic Account Director, you’ll be chiefly responsible for leading the day to day relationship, health, and expansion for those accounts designated strategically important to the company. These strategic accounts currently include MR agencies and partnerships; accounts have been designated strategic either for the size and importance to the company today or for the opportunity they posses.
This expansion includes growth within the existing contacts or new contacts, divisions, or regions bringing to life use cases within different research areas and disciplines as well as new business segments.
What You’ll Do…
  • Expansion
  • Quickly develop strong relationships with known key stakeholders. Gain a thorough understanding of the business landscape, issues and initiatives in order to identify where we can go deeper, i.e. more of the same work as well as wider – opportunities for expansion.
  • Be a subject matter expert in the area of video storytelling. Understand the business issue and have the research acumen to design and deliver research to help address or support the insights from that research through video
  • Recommend new use cases and best practices for use of Voxpopme based on our understanding of customer’s business
  • Advise customer contacts of new product and feature releases that may enhance their experience w/ product and services 
  • Be an apostle for video storytelling within the organization by presenting our capabilities and use cases as well presenting results from the research.
  • Remain up to date on Voxpopme’s product features and developed use cases to drive customers to best practice standards
  • Risk Management
  • Constantly monitor customer health metrics including pipeline, pace, usage of feature set, and NPS to assess health and then create appropriate response plans for customers in need of action
  • Establish cadence for customer touchpoints (QBR’s), assessing progress and engagement, then managing resolution on impeders that affect customer experience and engagement
  • Leverage internal resources in research, project management and technology to ensure client satisfaction and project delight. Provide smooth transitions to internal teams on through effective internal communications
  • Drive adoption of VPM’s product features with a focus on features that create those Ah-ha! moments
  • Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence
Qualifications
  • 7+ years of work experience in research and account/client management with a proven track record for account acceleration and growth
  • Experience working or navigating the Kantar Global business landscape
  • Strong knowledge of research design and the role different areas of research play in supporting brands (i.e. innovation, tracking, ad testing, etc.)
  • Willing to travel regularly for face to face client meetings
  • High degree of enthusiasm for building relationships and expanding
  • Team player with the ability to foster internal and client relationships
  • Self motivated and results driven
Voxpopme is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England, in 2013 the company has established a global team across North America, Europe, and Asia-Pacific, and is expanding its team in Utah to continue its rapid growth. Voxpopme is the market-leading provider of video feedback capture and analytics. The company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and via their preferred medium: video. Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform. The successful entry into the U.S. has fueled 100%+ revenue growth for the company and is expected to be the primary driver of Voxpopme’s growth for years to come.
Voxpopme

Project Manager

Voxpopme is looking for a passionate and experienced Project Manager to manage market research projects from planning to completion. The Project Manager is responsible for overseeing the day to day delivery and management of all supported services. This includes project scoping, survey scripting, video capture, field management, vendor management, and reporting. This role works directly with our customers to assure their experiences with video through the Voxpopme platform meet expectations by making it quick and easy to access the voice of the customer.
This role requires an individual who is organized, practices good time management, is an effective communicator, can work under time pressures, and is resourceful. This position will be working with a collaborative team composed of other Project Managers at our Salt Lake City office.
Duties​ ​and​ ​Responsibilities
  • Maintains full project ownership in delivering low to moderately complex custom market research projects with a project duration typically between 24 hours to two weeks
  • Manages customer expectations and delivers the highest level of service in an ever-changing environment
  • Builds an effective, professional working relationship with our customers, providing them guidance and direction on the Voxpopme platform
  • Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner
  • Effectively communicates both as an individual and as part of a client-facing project team
Desired​ ​Skills
  • 3+ years of Project Management experience (preferably in market research industry)
  • Is able to communicate clearly and effectively at all levels
  • Ability to manage multiple priorities in high-pressure situations
  • Learns quickly and independently; seeks opportunities to extend and deepen learning
  • Pursues work with energy, drive, and a need to finish
  • Adept with technology and tools
  • Experience within survey platforms and with potential survey scripting is a plus
What will you receive in return?

Along with a competitive salary and benefits package, you will also have the following as part of your day to day role:

Workplace Settings – Located in Downtown Salt Lake City our offices are vibrant and spacious. Along with break out areas with free soft drinks and snacks, there are weekly events hosted such as breakfast, end of week lunches and more! You will join key departments such as Operations, VideoCX, and Customer Success. An engaging work environment where our values of trust, respect and transparency are embedded in everything we do. We value hard work and commitment from our employees and give you the same in return.

Support and Encouragement – We are passionate about our staff and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programmes allow you to carve out your own career path to reach your full potential.

Work-life Balance – We take the health and wellbeing of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices often joining us.

VoxPopMe is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe and Asia-Pacific and is expanding its team in Utah to lead the Company’s continued growth. Voxpopme is the market leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video. Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  The successful entry into the US has fueled 100%+ revenue growth for the Company and is expected to be the primary driver of Voxpopme’s growth for years to come. As a result, we are looking for great people who want to grow in a fast paced and dynamic organization. We currently have an opportunity for a Project Manager, to be based in our office in Salt Lake City, Utah.
Voxpopme

Strategic Account Director

As a Strategic Account Director, you’ll be chiefly responsible for leading the day to day relationship, health, and expansion for those accounts designated strategically important to the company. These strategic accounts currently include many of the worlds top brands; accounts have been designated strategic either for the size and importance to the company today or for the opportunity they posses.
This expansion includes growth within the existing contacts or new contacts, divisions, or regions bringing to life use cases within different research areas and disciplines as well as new business segments.
What You’ll Do…
Expansion
  • Quickly develop strong relationships with known key stakeholders. Gain a thorough understanding of the business landscape, issues and initiatives in order to identify where we can go deeper, i.e. more of the same work as well as wider – opportunities for expansion.
  • Be a subject matter expert in the area of video storytelling. Understand the business issue and have the research acumen to design and deliver research to help address or support the insights from that research through video
  • Recommend new use cases and best practices for use of Voxpopme based on our understanding of customer’s business
  • Advise customer contacts of new product and feature releases that may enhance their experience w/ product and services 
  • Be an apostle for video storytelling within the organization by presenting our capabilities and use cases as well presenting results from the research.
  • Remain up to date on Voxpopme’s product features and developed use cases to drive customers to best practice standards
Risk Management
  • Constantly monitor customer health metrics including pipeline, pace, usage of feature set, and NPS to assess health and then create appropriate response plans for customers in need of action
  • Establish cadence for customer touchpoints (QBR’s), assessing progress and engagement, then managing resolution on impeders that affect customer experience and engagement
  • Leverage internal resources in research, project management and technology to ensure client satisfaction and project delight. Provide smooth transitions to internal teams on through effective internal communications
  • Drive adoption of VPM’s product features with a focus on features that create those Ah-ha! moments
  • Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence
Qualifications
  • 5+ years of work experience in research and account/client management with a proven track record for account acceleration and growth
  • Strong knowledge of research design and the role different areas of research play in supporting brands (i.e. innovation, tracking, ad testing, etc.)
  • Willing to travel regularly for face to face client meetings
  • High degree of enthusiasm for building relationships and expanding
  • Team player with the ability to foster internal and client relationships
  • Self motivated and results driven
What will you receive in return? 
Along with a competitive salary and benefits package, you will also have the following as part of your day to day role:
Workplace Settings – Located in Downtown Salt Lake City our offices are vibrant and spacious. Along with break out areas with free soft drinks and snacks, there are weekly events hosted such as breakfast, end of week lunches and more! You will join key departments such as Operations, VideoCX, and Customer Success. An engaging work environment where our values of trust, respect and transparency are embedded in everything we do. We value hard work and commitment from our employees and give you the same in return.
Support and Encouragement – We are passionate about our staff and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programmes allow you to carve out your own career path to reach your full potential.
Work-life Balance – We take the health and wellbeing of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices getting together.
VoxPopMe is a rapidly growing SaaS company in the exploding market of customer experience and market research analytics. Founded in Birmingham, England in 2013 the Company has grown rapidly establishing a global team across North America, Europe and Asia-Pacific and is expanding its team in Utah to lead the Company’s continued growth.  Voxpopme is the market leading provider of video feedback capture and analytics. The Company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and on the medium which they prefer – video.  Over 300 companies including Clorox, Airbnb, Verizon and Telstra use Voxpopme to capture real-time, qualitative feedback from their customers.
Voxpopme entered the US market in 2015 and has experienced tremendous demand for its platform.  The successful entry into the US has fueled 100%+ revenue growth for the Company and is expected to be the primary driver of Voxpopme’s growth for years to come.  As a result, the Company plans to expand its team focused on our strategic accounts.